Consumer Health Data Privacy Policy

Last updated: August 12, 2025

Company: Track Your Labs LLC ("Track Your Labs," "we," "us," or "our")

Service: Track Your Labs – https://www.trackyourlabs.com/

TL;DR — Quick Summary

  • WhatsApp AI health assistant — automatic account creation and secure CHD storage.
  • Zero LLM retention — your data is never retained by AI models or used for training.
  • Secure storage — your health data is encrypted at rest and in-transit.
  • Full control — access, export, or delete your data anytime.
  • Free service — no charges for using our AI health assistant.

This policy explains how we handle Consumer Health Data (CHD)—personal health-related information tied to identity—under applicable consumer health data protection laws for our WhatsApp AI health assistant service. This policy supplements our main Privacy Policy and applies where it provides stronger protection.

1. What Is Consumer Health Data (CHD)?

CHD means any personally identifiable health information, including medical conditions, diagnoses, treatments, or bodily functions, as defined by applicable state consumer health laws.

2. What CHD We Collect

  • WhatsApp AI health assistant: We collect and securely store CHD to provide personalized health insights:
    • Account identifier: Your WhatsApp phone number (automatically creates your account).
    • Health conversations: Your questions, symptoms, lab results, and health information shared via WhatsApp.
    • Health insights history: Previous AI responses and health guidance to maintain continuity.
    • Usage patterns: How you interact with our service to improve your experience.

3. Automatic Account Creation

  • Automatic account creation when you first message our WhatsApp number.
  • WhatsApp phone number serves as your unique account identifier.
  • No additional registration — no email addresses or passwords required.
  • Secure account linking — your health data is linked to your WhatsApp number for personalized service.

4. Data Handling & Security

  • Encrypted storage — all CHD is encrypted at rest using industry-standard encryption.
  • Encrypted transit — data is encrypted during transmission and processing.
  • WhatsApp end-to-end encryption secures message delivery between you and our service.
  • Secure infrastructure — bank-level security protects your stored health data.
  • Zero LLM retention — your data is never retained by AI models or used for training.
  • Access controls — strict limits on who can access your CHD within our organization.

5. Your Rights Concerning CHD

  • Access your CHD: View all health data and conversations we have stored about you.
  • Correct your CHD: Update any health information that is inaccurate or outdated.
  • Delete your CHD: Request complete deletion of your account and all associated health data.
  • Export your CHD: Download your complete health conversation history and insights.
  • Restrict processing: Limit how we use your CHD for certain purposes.
  • Data portability: Take your health data to another service in a standard format.
  • Withdraw consent: Cancel your account and data processing at any time.

6. Data Retention and Deletion

  • Account data: Stored securely as long as you have an active account.
  • Health conversations: Retained to provide continuity and better health insights over time.
  • Upon account deletion: All CHD permanently removed within 30 days of your request.
  • LLM processing: Zero retention — your CHD is never kept by AI models or used for training.

7. Changes to This Policy

If this CHD Policy changes materially, we will inform you via WhatsApp message and on-site notice.

We will provide advance notice before changes take effect—per legal requirements.

8. Contact Information

For any questions or requests, reach us at:

Track Your Labs LLC

Email: privacy@trackyourlabs.com

Website: https://www.trackyourlabs.com/