Privacy Policy

Effective Date: August 16, 2025

Company: Track Your Labs LLC ("Track Your Labs," "we," "us," or "our")

Service: Track Your Labs – https://www.trackyourlabs.com/

TL;DR — Quick Summary

  • AI health assistant via WhatsApp — Get personalized health insights through secure messaging.
  • Automatic account creation — Your account is created when you first message us.
  • Secure storage — Your health data is encrypted at rest and in-transit with bank-level security.
  • Zero LLM data retention — Your data is never retained by AI models or used for training.
  • We never sell your information — Your health data stays private.
  • Delete everything anytime — Request complete data deletion whenever you want.

1. What Information We Collect

WhatsApp AI Health Assistant

  • Account information: Your WhatsApp phone number (automatically creates your account when you first message us).
  • Health data: Questions, lab results, symptoms, and health information you share via WhatsApp.
  • Conversation history: Your message history with our AI assistant for continuity and better insights.
  • Usage data: How you use our service to improve your experience (never sold or shared).

2. How We Use Your Information

Your Health Data Is Used To:

  • Provide personalized insights: Analyze your health questions and provide tailored guidance
  • Interpret lab results: Help you understand your health metrics and trends over time
  • Track health patterns: Monitor changes and provide continuity in your health journey
  • Generate recommendations: Offer health guidance based on your complete health picture
  • Improve service quality: Enhance our AI responses and user experience

We Never:

  • Sell your health data to anyone
  • Share your data with advertisers
  • Retain your data in AI models or use it for model training
  • Use your health data for research without explicit consent
  • Allow unauthorized third-party access to your data

3. How Your Data Is Protected

  • Secure infrastructure: Every part of our system meets healthcare security standards.
  • Encrypted everywhere: Your data is encrypted during upload, in storage, and when accessed.
  • Zero unauthorized access: Multi-factor authentication and strict access controls protect your account.
  • Regular security audits: Independent experts verify our security measures.

4. Sharing Your Information

We Only Share When:

  • You explicitly authorize it: Like sharing insights with a healthcare provider you choose
  • WhatsApp messaging: Messages are transmitted through WhatsApp's end-to-end encrypted platform
  • Required by law: Valid legal requests (we'll notify you unless prohibited)
  • Protecting safety: Preventing fraud or addressing security threats

Third-Party Services:

  • WhatsApp: End-to-end encrypted messaging platform for secure communication
  • Cloud infrastructure: Secure, encrypted storage and processing services
  • No data sharing: Third parties never access your health data directly

5. Your Rights and Controls

You Can Always:

  • Access your data: View all health information and conversations we have stored
  • Correct information: Update any health data that's wrong or outdated
  • Delete your account: Request complete removal of all your data permanently
  • Export your data: Download your complete health history and conversations
  • Stop the service: Cancel anytime by messaging us or emailing support
  • Control sharing: Manage what data you share and with whom

Data Portability:

Your health data belongs to you. Export it in standard formats (JSON, CSV) to take anywhere. We'll provide your complete conversation history and health insights upon request.

6. How Long We Keep Your Data

  • Account data: Kept securely as long as you have an active account
  • Health conversations: Stored to provide continuity and better health insights over time
  • LLM processing: Zero retention — your data is never kept by AI models or used for training
  • After account deletion: All data permanently removed within 30 days
  • Security logs: Minimal technical logs kept briefly for security monitoring, then deleted

7. Data Security & Encryption

  • End-to-end encryption: WhatsApp provides encrypted messaging between you and our service
  • Encrypted storage: All stored data is encrypted at rest using industry standards
  • Encrypted processing: Data is encrypted during transit and processing
  • No tracking cookies: We don't use advertising trackers or unnecessary cookies
  • Secure infrastructure: Bank-level security protects all your information

8. Children's Privacy

Track Your Labs AI health assistant is for users 18 and older. We don't knowingly process data from children. If you believe a child has used our service, contact us immediately at privacy@trackyourlabs.com.

9. Changes to This Privacy Policy

If we make material changes, we'll notify you with an on-site notice before changes take effect. Continued use means you accept the updates.

10. Contact Us

Track Your Labs LLC

Privacy Questions: privacy@trackyourlabs.com

General Support: support@trackyourlabs.com

Website: https://www.trackyourlabs.com/

Your Privacy Requests

To exercise any of your privacy rights (access, correction, deletion, export), email us at privacy@trackyourlabs.com. We'll respond promptly.