Terms of Service

Last Updated: August 16, 2025

Company: Track Your Labs LLC ("Track Your Labs," "we," "us," or "our")

Service: Track Your Labs – https://www.trackyourlabs.com/

TL;DR – What You Need to Know

  • WhatsApp AI health assistant — Get personalized health insights through secure messaging.
  • Automatic account creation — Your account is created when you first message us.
  • Free service — No charges for using our AI health assistant.
  • Secure data storage — Your health data is encrypted and securely stored.
  • Zero LLM retention — Your data is never retained by AI models or used for training.
  • Not medical advice — We provide health insights, but always consult your doctor.
  • Cancel anytime — Request account deletion whenever you want.
  • Legal stuff: Disputes handled via arbitration in Texas (unless you opt out).

Overview

These Terms of Service ("Terms") govern your use of Track Your Labs AI health assistant via WhatsApp. By sending your first message to our WhatsApp number, you automatically create an account and agree to these Terms. If you don't agree, please don't use our service.

1. Service Description

WhatsApp AI Health Assistant

  • Free service: No charges for using our AI health assistant
  • Automatic account creation: Your account is created when you first message us
  • Health insights: Get personalized analysis of your health questions and lab results
  • Secure messaging: Communicate through WhatsApp's end-to-end encrypted platform
  • Conversation continuity: Your message history is stored to provide better health insights over time
  • Zero LLM retention: Your data is never retained by AI models or used for training

2. Account Creation and Access

Automatic Account Creation

  • Must be 18 or older to use the service
  • Account automatically created when you first message our WhatsApp number
  • Your WhatsApp phone number serves as your unique account identifier
  • No separate registration process or additional credentials required

Account Security

  • You're responsible for your WhatsApp account security
  • Valid WhatsApp account and phone number required
  • Must comply with WhatsApp's Terms of Service
  • Notify us immediately if your WhatsApp account is compromised

3. Acceptable Use

You Agree To:

  • Use the service legally and responsibly
  • Share only your own health data
  • Provide accurate health information for better insights
  • Respect the privacy of others
  • Use the service for personal health guidance only

You Won't:

  • Share others' health information without consent
  • Provide false or misleading health information
  • Use the service for commercial purposes
  • Use the service for illegal purposes
  • Attempt to reverse engineer or copy our AI technology
  • Spam or abuse the messaging service

4. Medical Disclaimer

Track Your Labs AI health assistant is NOT a replacement for medical care.

  • We provide health insights and information—we don't diagnose or treat
  • Always consult qualified healthcare providers for medical decisions
  • Lab results and health questions require professional medical interpretation
  • Our AI provides educational information, not medical advice
  • In emergencies, call 911 or seek immediate medical attention

5. Intellectual Property

What's Ours

  • The Track Your Labs AI technology and algorithms
  • Our health analysis methods and insights
  • Our trademarks and branding
  • The WhatsApp integration and messaging interface

What's Yours

  • Your health data and lab results
  • Your WhatsApp messages and conversations
  • Any health information you share with us

6. Service Fees

Free Service

  • Track Your Labs AI health assistant is provided free of charge
  • No subscription fees, usage charges, or hidden costs
  • We reserve the right to introduce pricing in the future with advance notice
  • Any future pricing changes will not affect existing users without consent

7. Account Cancellation and Data Deletion

Your Rights

  • Cancel your account anytime by messaging us or emailing support
  • Request complete deletion of all your stored data
  • Export your health data and conversation history before canceling
  • No cancellation fees or penalties
  • All data permanently deleted within 30 days of cancellation request

Our Rights

We may suspend or terminate accounts that:

  • Violate these Terms of Service
  • Engage in fraudulent or abusive activity
  • Threaten service security or integrity
  • Send spam or inappropriate content
  • Remain inactive for extended periods (with advance notice)

8. Limitation of Liability

To the maximum extent permitted by law:

  • We're not liable for indirect or consequential damages
  • Our total liability is limited to fees you've paid us in the past 12 months
  • We don't guarantee uninterrupted service availability or WhatsApp connectivity
  • You use the AI health assistant at your own risk
  • We're not responsible for WhatsApp platform issues or outages

9. Indemnification

You agree to defend and hold us harmless from claims arising from your use of the service, violation of these Terms, or infringement of others' rights.

10. Dispute Resolution

Arbitration Agreement

  • Disputes resolved through binding arbitration in Austin, Texas
  • No class actions—disputes handled individually
  • Small claims court available for qualifying disputes
  • Opt-out option: Contact legal@trackyourlabs.com to opt out

Governing Law

These Terms are governed by Texas law, without regard to conflict of law principles.

11. Changes to Terms

  • Notification via on-site notice
  • Continued use after changes means acceptance
  • You can always view current Terms on our website

12. General Terms

Miscellaneous

  • These Terms are the entire agreement between us
  • If any part is invalid, the rest remains in effect
  • We may assign these Terms; you may not
  • Failure to enforce doesn't waive our rights

13. Contact Us

Questions? We're here to help:

Track Your Labs LLC

General Support: support@trackyourlabs.com

Legal Questions: legal@trackyourlabs.com

Privacy Concerns: privacy@trackyourlabs.com

Website: https://www.trackyourlabs.com/

By using Track Your Labs, you acknowledge that you've read, understood, and agree to these Terms of Service.